Subject: Marco’s Response to the COVID-19 outbreak
Dear Valued Marco’s Guest,
At Marco’s, we believe in People First and Hospitality Always. During this time, the health and well-being of our guests, franchisees and employees remains our No. 1 priority. As a people-first, service-oriented organization, it is our mission to make a positive difference in our communities.
We support our local health officials and government leaders as they work to contain the virus. Through that lens, we will continue to make decisions based on guidance from the CDC as well as our local health departments.
I wanted to personally reach out to you and provide an update on the actions Marco’s Pizza is taking to help prevent the spread of the virus and support the health and well-being of our guests, our employees, our franchisees and our communities. Some of the steps we felt necessary will be behind the scenes, but other steps relate to the way our stores interact with our customers at the hand-off of our pizza and other great products to the customer. We believe you will appreciate these procedures.
The cleanliness of our stores is always a top priority for us, now more than ever. Our procedures are designed to protect the health and well-being of our employees and guests. Over the past few weeks, we have increased top-of-mind awareness around our cleaning and sanitizing procedures for our stores, increasing the frequency of all our cleaning and sanitizing procedures. We have intensified sanitization measures for high-touch areas like doorknobs and handles, tables, chairs, phones, pens, bathroom faucets and toilets. We have also prepared our stores to respond quickly to any emerging situation, working closely in collaboration with our local health departments.
We appreciate your understanding and flexibility as your Marco’s guest experience may look different as we work through these changing times. While we are currently maintaining regular operations across the U.S., Puerto Rico and the Bahamas, our stores are prepared to modify operations where needed. We will make any decisions based on what is in the best interest of our employees, guests and communities they serve and if we are directed to do so by health officials or other government authorities.
As we navigate this dynamic situation, we are exploring ways in which we can support all our employees and the communities they serve, as our state and local governments look to put broader provisions in place.
Thank you for being a loyal customer, we are proud to serve you and the community. It is our intent to remain transparent, providing the latest information from Marco’s here. We have encouraged our employees to take care of themselves and call off if they are not feeling well. Their health, as well as the health of the community members in which they serve, is our No. 1 priority.
We look forward to serving you soon.
President and COO of Marco’s Franchising, LLC.